CATERPILLAR SELECTS GERMANISCHER LLOYD (GL) TO CONDUCT MARINE SERVICE ASSESSMENTS AT CAT DEALERS FOR CATERPILLAR MARINE POWER SYSTEMS (Published November 30, 2011)
Caterpillar has announced it has retained the global maritime industry consulting firm Germanischer Lloyd (GL) to conduct Marine Service Assessment (MSA) Certifications for the worldwide marine Cat dealer network. The Cat dealer network consists of global locations that sell, service and support marine diesel engines and generator sets. Caterpillar will use the MSA as the basis of a high-level standard for assessing dealer performance and quality worldwide, with a certified result serving as the benchmark for superior service capabilities.