Product Support

Service : Customer Support Agreements

Increase productivity. Increase profit.

H.O. Penn provides preventive maintenance services in a timely, efficient and cost-effective manner. The Customer Support Agreement (CSA) is a flexible contract between you and H.O. Penn that will provide routine maintenance for your Caterpillar and other brands of equipment at a guaranteed price.

The CSA lets you concentrate on your business, while a Caterpillar factory trained technician from H.O. Penn with extensive equipment knowledge maintains your equipment on-site at each 250 hour interval. During the service, SOS Fluid Analysis is performed on all fluids. You will receive a written report detailing services performed, SOS results and recommendations for any additional repair that may be required.

• CSA Commitment
• A fleet of full-time H.O. Penn CSA service trucks and factory trained technicians
• A dedicated H.O. Penn CSA coordinator to manage all aspects of our program
• On-site service supplying all parts, oil, coolant and disposal
• Complete SOS Fluid Analysis Program
• H.O. Penn schedules service times around your schedule
• Increases productivity and reduces overall cost
• Provides the lowest possible cost per
• production unit
• CSAs are available for new or existing machines
• No need to maintain shop, building or staff
• Eliminates parts acquisition and waste disposal issues
• CAT, JOHN DEERE, KOMATSU, CASE … we can provide preventive maintenance on ALL manufacturers’ machines

Contact your nearest New York or Connecticut H.O. Penn location today to get more information on a CSA.