Product Support Representative

First class personnel. First class solutions.

At H.O. Penn, taking delivery on your new, used or rental Caterpillar machine is only the beginning. We believe it is our responsibility to help you lower your owning and operating costs. Our Product Support Representatives have extensive knowledge of Caterpillar parts and services and their sole purpose is to consult with you and match our H.O. Penn offerings to your needs. They are true “partners” in your business and represent our unequalled commitment to help you grow your profits.

  • Product Support Commitment
  • Custom track service, undercarriage inspections using the latest software and technology backed by Caterpillar’s years of experience in undercarriage
  • System management
  • Knowledge of all our H.O. Penn maintenance and repair options that allow you to make the best decisions for your business
  • H.O. Penn is your one safe source for assistance and answers when you need them to help keep your downtime and costs at a minimum
  • Our H.O. Penn Product Support Representatives are trained to be your professional construction equipment managers
  • Utilizing the latest in laptop computers and software, your H.O. Penn Product Support Representative can quickly customize a solution to any equipment repair problem
  • Information and assistance with the latest Caterpillar technical data
  • Trained in the use of Caterpillar’s site operations and maintenance advisor, which can help predict when a major component should be overhauled

Construction Equipment Product Support Sales Reps:
Chris Fisher
5 Burroughs of New York
718-409-8535

Chris Donde
Nassau & Lower Suffolk
631-654-4475

Mike Indrigo
Mid & Upper Suffolk
631-409-4418

Mike Cobb
Westchester, Putnam & Dutchess
845-437-4191

Jim Rutbell
Rockland, Orange, Ulster & Sullivan
845-733-6412

Ed Baklik
Hartford & Tolland
860-594-4831

John Foster
New Haven, Middlesex, New London & Windham
860-594-4832

Hickory Lake
Fairfield & Litchfield
860-594-4869

Power Systems Product Support Sales Reps:
Pat Cobb
Dutchess, Orange, Putnam, Rockland
Sullivan, Ulster & Westchester
845-437-4121

Jason Bowman
Bronx & Upper New York
718-409-8517

James Henry
Brooklyn & Lower New York
718-408-8546

Mark Ostroff
Nassau, Queens & Suffolk
631-654-4465

Philip Mattocks
All counties in Connecticut
860-594-4824

First class personnel. First class solutions.First class personnel. First class solutions.