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Back to Work Commitment

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What Does the ‘Back to Work Commitment’ Mean to You?

As your local Cat® dealer serving Metro New York, Long Island, the Hudson Valley, and Connecticut, H.O. Penn backs your CVA with real uptime guarantees — not just friendly promises.

Next-Day Parts Availability

  • Maintenance and common repair parts are available by the next business day (or when you say) —ready for pickup at your nearest H.O. Penn location.

Two-Day Repair Completion

  • For eligible unplanned common repairs, we commit to completing the repair within two business days once the machine is authorized for repair.

Guaranteed — or We Pay

  • If we miss our commitment windows, you receive Cat Credits (up to $1,000) you can apply toward future qualifying parts and service.*  For a more detailed breakdown of this, please see our Terms and Conditions.

 

What is The ‘Back to Work Commitment’?

Keeping it simple

Step 1 – Activate or Confirm Your CVA

We’ve made the process as simple as possible so you can stay focused on your jobs.

Step 2 – request parts or service

Order parts through parts.cat.com, Cat Central, your PSSR, or by visiting your local H.O. Penn branch. For service, contact us online or by phone to open a work order.

Step 3 – we commit to a timeframe

Our team confirms whether your request qualifies for the next-day parts and/or two-day service commitment and gives you a target completion window.

Step 4 – We Deliver — or We Credit You

If we miss our commitment windows, Cat Credits (up to $1,000) are applied to your account for future qualifying parts or service.* For a more detailed breakdown of this, please see our Terms and Conditions.

TALK TO A CVA SPECIALIST

Next-Day Parts Availability

Parts Next Day — or We Pay

Planned maintenance shouldn’t stop your operation. With an H.O. Penn CVA, we guarantee next-business-day availability for qualifying maintenance and common repair parts for your covered Cat machines.

Parts Commitment features:

  • Filters, fluids, belts, ground engaging tools, and select undercarriage and repair parts
  • Pickup at any H.O. Penn branch or delivery options available
  • Real-time ordering and status updates through parts.cat.com and the Cat Central app
  • Priority handling for H.O. Penn CVA customers

If we don’t meet the commitment:

If qualifying parts aren’t available by the next business day, you receive up to $1,000 in Cat Credits toward future qualifying purchases.* For a more detailed breakdown of this, please see our Terms and Conditions.

ORDER PARTS AT PARTS.CAT.COM

Two-Day Repair Completion

Unplanned Common Repairs Completed in 2 Days — or We Pay $1000.00* (Cat Credits Redeemable for qualifying Parts and Service)

Unexpected downtime is expensive. For eligible unplanned common repairs on machines covered by an H.O. Penn CVA, we commit to complete the repair within two business days once the machine is authorized for repair.

service Commitment features:

  • Priority scheduling for CVA customers
  • Remote pre-diagnostics using VisionLink® where available
  • Field service dispatch from the closest H.O. Penn branch or service truck
  • Progress updates from our service team so you always know where you stand
  • Flexible repair options — in the shop or on your jobsite, where feasible

If we don’t meet the commitment:

You receive *Cat Credit of $1,000 — to help offset your costs. For a more detailed breakdown of this, please see our Terms and Conditions.

SCHEDULE SERVICE NOW

What’s Included with H.O. Penn CVAs

More Than a Promise — A Complete Ownership Plan

A Customer Value Agreement from H.O. Penn bundles your uptime guarantees with the tools and support you need to manage your whole fleet. This includes:

This includes:

 

  • Scheduled maintenance kits delivered when you need them
  • Dealer-performed PM options at your jobsite or in our shops
  • Genuine Cat parts backed by the Cat network
  • VisionLink® monitoring to spot issues early
  • Fluid sampling and inspection reports
  • Flexible billing and payment options
  • Integrated support across construction, rental, and power systems
COMPARE CVA OPTIONS

Getting Started

Ready to join our ‘Back to Work’ Commit Promise?

Tell us about your fleet, and we’ll confirm which machines are eligible and build a CVA plan — and uptime guarantee — around your jobs.

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What is a Customer Value Agreement (CVA) is and how it can help your business

Enroll in a CVA
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Don’t wait for a breakdown or failure to happen, schedule your service now!

Schedule a Service
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The H.O. Penn team offers assistance in choosing and finding replacement parts and installing them on your equipment

Order Parts
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H.O. Penn knows that you work against tight deadlines and our repair capabilities are second to none

H.O. Penn Service Solutions
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WHY H.O. PENN

Why Contractors Trust H.O. Penn

From New York City high-rise work to utility projects across Connecticut, H.O. Penn supports thousands of machines every year with parts, service, rentals, and technology.

  • Five full-service locations: Bronx, Holtsville, Bloomingburg, Poughkeepsie, and Newington, CT
  • Local parts and service teams who know your jobsites and traffic patterns
  • Field service trucks covering Metro NY, Long Island, Hudson Valley, and Connecticut
  • Dedicated CVA specialists who monitor your agreements and upcoming PMs
  • A century of experience as your authorized Cat dealer
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What others are saying

Contractors Like You, Back to Work Faster

“I can call them on a Sunday afternoon and tell them my location and what I need, and they always come through for us. That’s one of the main reasons why we continue to do business with H.O. Penn. When you need service, they are excellent. It’s a partnership. Their success is based on our success, and they understand that.”

Chris Jorrey

Owner, Jorrey Excavating
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“H.O. Penn doesn’t tell you “yeah I’ll be there tomorrow”, they are there within the hour. The project manager constantly keeping me informed on what the status of the build out of the machine was, was exceptional! It provided a level of comfort I was never use to before and I truly enjoyed it.”

Brian Liistro

Managing Member Arbors of Hop Brook
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“The after-sale parts and service support is second to none; any issues are readily addressed, and the parts we need are always available. The dealership stands behind everything they do.”

Andrew Eberhardt

Owner, Eberhardt Excavation
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“As a small business, everybody at H.O. Penn treats us like family.”

Mike Grogan

Owner, General Rental of Tolland, LLC
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“My H.O. Penn rep is excellent. Whatever I need, he’s willing to  meet me whenever I can make the time. Even on the weekend if I need anything or I have a question, he always picks up the phone or gets right back to me. He’s very detail oriented.”

John Silvestri

Owner, Silvestri Construction
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“Our Sales Rep Brian Carroll has been super helpful. I can just send him a text, and he gets right back to me on any question we have. We’re not just a number, and it’s really nice to have that type of working relationship you can count on.”

Brian Stanis

Owner, Hampton’s Grounds Care
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Commited to you

H.O. Penn’s focus on our ‘Back to Work Commitment’ is transparency. That said, please see our Terms and Conditions for a detailed breakdown of how these benefits work for you and what they include. 

View Our Terms and Conditions
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