- Maintenance and common repair parts are available by the next business day (or when you say) —ready for pickup at your nearest H.O. Penn location.
As your local Cat® dealer serving Metro New York, Long Island, the Hudson Valley, and Connecticut, H.O. Penn backs your CVA with real uptime guarantees — not just friendly promises.
Planned maintenance shouldn’t stop your operation. With an H.O. Penn CVA, we guarantee next-business-day availability for qualifying maintenance and common repair parts for your covered Cat machines.
If qualifying parts aren’t available by the next business day, you receive up to $1,000 in Cat Credits toward future qualifying purchases.* For a more detailed breakdown of this, please see our Terms and Conditions.
Unexpected downtime is expensive. For eligible unplanned repairs on machines covered by an H.O. Penn CVA, we commit to complete the repair within two business days once the machine is authorized for repair.
You receive *Cat Credit of $1,000 — to help offset your costs. For a more detailed breakdown of this, please see our Terms and Conditions.
We’ve made the process as simple as possible so you can stay focused on your jobs.
Order parts through parts.cat.com, Cat Central, your PSSR, or by visiting your local H.O. Penn branch. For service, contact us online or by phone to open a work order.
Our team confirms whether your request qualifies for the next-day parts and/or two-day service commitment and gives you a target completion window.
If we miss our commitment windows, Cat Credits (up to $1,000) are applied to your account for future qualifying parts or service.* For a more detailed breakdown of this, please see our Terms and Conditions.
A Customer Value Agreement from H.O. Penn bundles your uptime guarantees with the tools and support you need to manage your whole fleet. This includes:
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From New York City high-rise work to utility projects across Connecticut, H.O. Penn supports thousands of machines every year with parts, service, rentals, and technology.
Tell us about your fleet, and we’ll confirm which machines are eligible and build a CVA plan — and uptime guarantee — around your jobs.
H.O. Penn’s focus on our ‘Back to Work Commitment’ is transparency. That said, please see our Terms and Conditions for a detailed breakdown of how these benefits work for you and what they include.