Introducing SIS 2.0 – The replacement for SIS Web

H.O. Penn is pleased to announce the availability of Service Information System (SIS) 2.0 for Caterpillar customers.

Service Information System (SIS) - Michigan CAT


All customers must migrate to SIS 2.0 during spring of 2021, as SIS Web will no longer be accessible. To ensure a smooth transition, check out the resources below to learn more, enhance your experience, and try SIS 2.0 now. Use your existing or SIS Web login to take advantage of these great resources.

Try SIS 2.0 here!

Houston and Southeast Texas Caterpillar Equipment Dealer - Mustang Cat

H.O. Penn is pleased to announce the availability of Service Information System (SIS) 2.0 for Caterpillar customers.  Caterpillar partnered with its worldwide dealer network to develop a technical information platform to replace SIS Web. SIS 2.0 is an innovative, cloud-based solution that builds upon the same legendary data model and will deliver Caterpillar parts and service information to virtually any device.  Paired with a modern, mobile-friendly search and navigation experience, SIS 2.0 empowers new and experienced users to find whatever they need with fewer clicks.

When using SIS 2.0, you will experience many benefits:

It’s SIMPLE: No more plugins, updates, or configuration to manage. You can access all the parts and service information you need from any computer, phone, or tablet.

It’s INTUITIVE: SIS 2.0 has an intuitive interface that is easy to learn. Compared to the legacy SIS Web, the learning curve is significantly reduced. With little to no training, users will be up and running quickly and easily.

It’s EFFICIENT:   With SIS 2.0, you can find all the parts and service information you need, but much quicker and easier than in the past. You’ll spend less time searching and more time doing the work.

Next Steps: Your migration to SIS 2.0

Our dealership will be in contact with you over the coming weeks to help you plan your migration to SIS 2.0. While you will find SIS 2.0 intuitive and simple to use, we will provide you with user guides and training materials to ensure you are up and running in no time.

Please note: All customers must migrate to SIS 2.0 by May 14, 2021, as SIS Web will no longer be accessible.

We are excited about all the benefits you will experience with SIS 2.0 and look forward to working with you to ensure your migration is smooth.

A better online experience for technical parts and service information is on its way.

We are investing in systems and processes to help provide a better online experience for our customers. Following a successful launch across the broader Cat® dealer network, we will be rolling out SIS 2.0 in 2021.

SIS 2.0 provides one-click access to planned maintenance and service options on any device, anytime, anywhere. No plugins are required for this simplified and intuitive experience, which brings a modernized look and feel with the same great features our SIS customers are familiar with.

Featuring enhanced search capabilities and seamless navigation between parts and service, the new refreshed SIS 2.0 provides a faster and easier experience for customers searching for and purchasing Cat Parts online.

What this means for our SIS customers?

  • There is no change to customer login details or accessing SIS
  • You will enjoy new features, improved search functionality and less time spent in the system so you can get back to work faster.

Call your Product Support Sales Representative with any questions.

Cat® Technician on the App Store

Chapter 1: SIS 2.0 Header Icons


Chapter 1B: SIS 2.0 Navigation & Search


Chapter 2: SIS 2.0 Search Results


Chapter 3: SIS 2.0 Product Configuration


Chapter 4: SIS 2.0 Parts, Repair, and Service Tabs


Chapter 5: SIS 2.0 Parts Detail Page


Chapter 6: SIS 2.0 Shopping Cart


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