Parts Return Policy

H.O. Penn Machinery Company Parts Return Policy

To serve the best interests of all our customers, H.O. Penn Machinery Co., Inc. offers a Parts Return Policy subject to the following conditions:

I. Current Parts Furnished From Dealer Stock

  1. Parts returned within thirty (30) days will receive credit at full purchase price.
  2. Returned after thirty (30) days will be assessed a 15% restocking charge.
  3. Proof-of-purchase is customer’s responsibility.

II. Non-Stock Parts

  1. Parts considered non-stock at time of purchase will be assessed a 20% restocking charge.
  2. Other vendor parts will be accepted for return only if our supplier will accept return from H.O. Penn Machinery Co. Inc. Credit will be issued equal to the amount we receive from our supplier, less any freight charges incurred.
  3. Proof-of-purchase is customer’s responsibility.

III. Non-Returnable Parts

The following items will not be accepted for return:

  1. Parts labeled non-returnable as indicated by an asterisk (*) on parts shipping lists.

IV. Cat® Remanufactured Parts

  1. Counter and Service Sales – Return within 90 days of purchase
  2. All Cores should be returned in their original containers and must be reassembled.
  3. Credits will be issued based upon the Core Acceptability Guidelines as published by Caterpillar Inc.

V. Exceptions To These Rules

  1. Returned parts found unacceptable will be held for a period not exceeding thirty (30) days to allow time for purchaser to advise disposition. In the absence of written notice advising disposition within the thirty (30) day period, we shall assume all rejected parts are to be discarded; and we shall accept no further responsibility for them.


This Parts Return Policy is a customer service. H.O. Penn Machinery Co., Inc. reserves the right to cancel all or any portion of this policy without prior notice and to reject any parts returned to H.O. Penn Machinery Co., Inc. This supersedes and nullifies all previous Parts Return Policies in effect at H.O. Penn Machinery Co., Inc.