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Service Offerings

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Our SERVICE OFFERING

Get a quick snapshot of what service from H.O. Penn looks like for your Cat machine. With over 75 field trucks, 18 shops, and over 225+ employees, our professional team is here to serve you!

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Mango-Recorder_27-11-2024-09-36-57

By The Numbers

$10 M

in Parts
Inventory

800

Machines in
Rental Fleet

450

Employees

100

Years
in Business

75

Field Service
Trucks

18

Specialization
Shops

90

Service Bays

7

Locations

View All Brands we support

“They [H.O. Penn] stand by their word, and they’ve been good to me.  They’re there for us when we need them. It’s rare for us to have a problem with any of the machines, but any time we have, they’ve come out that day or the next day.”

Bill Menghi

Owner, United We Stand
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“As a small business, everybody at H.O. Penn treats us like family.”

Mike Grogan

Owner, General Rental
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“…the ability of our Cat machines to perform this precise maneuver is not matched by any other machine I’ve ever been on.”

John Sipala

Owner, Whitman Nurseries
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“I can call them on a Sunday afternoon and tell them my location and what I need, and they always come through for us. That’s one of the main reasons why we continue to do business with H.O. Penn. When you need service, they are excellent. It’s a partnership. Their success is based on our success, and they understand that.”

Chris Jorrey

Owner, Jorrey Excavating
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“My H.O. Penn rep is excellent. Whatever I need, he’s willing to  meet me whenever I can make the time. Even on the weekend if I need anything or I have a question, he always picks up the phone or gets right back to me. He’s very detail oriented.”

John Silvestri

Owner, Silvestri Construction
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“H.O. Penn doesn’t tell you “yeah I’ll be there tomorrow”, they are there within the hour. The project manager constantly keeping me informed on what the status of the build out of the machine was, was exceptional! It provided a level of comfort I was never use to before and I truly enjoyed it.”

Brian Liistro

Managing Member Arbors of Hop Brook
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“Our Sales Rep Brian Carroll has been super helpful. I can just send him a text, and he gets right back to me on any question we have. We’re not just a number, and it’s really nice to have that type of working relationship you can count on.”

Brian Stanis

Owner, Hampton’s Grounds Care
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“If an issue does arise, an H.O. Penn technician is here within hours—it’s almost immediate. We had a small leak with the excavator’s final drive motor, and I called my rep, and within 20 minutes, there was a service truck on our job, and the problem was fixed on the spot.”

Tom Taylor

Owner, Hudson Valley Hardscapes
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“Whether it’s acquiring a new machine, obtaining service or parts, I call my rep and he takes care of whatever I need”

Michael Masone

Owner, Masone Masonry
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“It’s not just the quality of the equipment that keeps me coming back to Caterpillar and H.O. Penn Machinery. It’s the support they give me after the sale.”

Dennis Kellerman

President of Metro Paving
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“There have been a few times where we’ve had some downtime, and a technician from H.O. Penn came right out and serviced the machine, or they did the repair right on site. We have a strong relationship with H.O.  Penn. They get right to us—they don’t let us it and wait for too long.”

John Leonette

Vice President, Whispering Pines
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“At the end of the day if something breaks, I need to know who’s gonna be in my corner to help, and H.O. Penn has gone above and beyond for me.”

James Doyle

Owner, Innovative Lawn & Landscape
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“I always knew that Caterpillar made premium products, and it wasn’t until I started using one that I realized the difference they could make. Time is money, and we realized that we can do more work in less time with Cat machines than what we were experiencing with our previous brand.”

Ian Zuhoski

Owner, Coastal Nurseries
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“H.O. Penn was phenomenal. We took things apart and discovered that they were rusted and realized that we needed new parts. They were right on the ball in answering our questions and providing the parts that we needed.”

Mike Foreman

Crew member, Roxbury Public Works
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“He ran the numbers, and financially, it was a no-brainer. Plus, now we have equity in the equipment. And the interest rate was phenomenal. The entire process was excellent. Within five weeks of Reed walking into my office for the first time, we owned four Cat machines in June.”

Dan Dziadul

Owner, Septicology LLC
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“Every time I call my H.O. Penn sales rep when I need something, he always finds a way to deliver it to me if the dealership doesn’t already have it, Cutler says. If they don’t have a part in stock, it’s usually next day. And that’s not the case with other brands.”

Tony Lasaponara

Owner, TAM Enterprises INC
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