As an equipment owner, you understand the importance of performing timely preventive maintenance on your valuable assets. But a relentless project schedule and limited resources can make performing routine upkeep tasks a challenge. The good news is that if you’re in Southern New York and Connecticut, H.O. Penn is available to remove the maintenance burden from your shoulders.
Customer Value Agreements are equipment service agreements that can range from simple Preventative Maintenance Kits to sophisticated Total Maintenance and Repair Agreements. As an authorized Cat® equipment dealer, H.O. Penn can offer an affordable Cat Customer Value Agreement that will keep your machines in peak operating condition and help you avoid costly repair bills.
By properly maintaining your equipment with a CVA, you can maximize the uptime of your equipment by identifying equipment issues before they cause failure – saving you time and money. CVAs typically include on-site preventative maintenance services performed to factory specifications by our Cat-certified technicians.
Specific ways that a Customer Value Agreement can benefit your company include:
Most of all, a CVA gives you peace of mind and allows you to focus on what really matters — running your business.
Customers may also request an S.O.S. Fluid Analysis and a subscription to Cat Product Link™/VisionLink™, our real-time condition monitoring management tool. Our experienced service team will customize your CVA to achieve a cost-effective maintenance solution that will meet the specific needs of your business.
Caterpillar and H.O. Penn recognize that no two businesses are alike, and each has unique maintenance requirements. We’ll assist you in creating a personalized Customer Value Agreement that makes sense for your company. Whether you own a small or large fleet or use your equipment frequently or infrequently, you’ll get a plan that meets your needs and fits your budget.
There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CVA is an individualized plan. H.O. Penn’s Product Support Representatives will work with you to determine the best strategies to maximize productivity and minimize costs for both your Cat and non-Cat equipment.
Get a quick snapshot of what Cat equipment services from H.O. Penn looks like. With over 75 field trucks, 18 shops, and over 225+ employees, our professional team is here to serve you! We are located in 6 different locations across lower NY and all of CT:
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